30-Day Money-Back Guarantee.
We offer a limited 30-day money back guarantee on all products purchased through the PowerLogix Factory Store. Should you wish to return a product for any reason within that period, you must contact us to obtain a Return Merchandise Authorization (RMA) number, as outlined below. We will not accept returns without an RMA.

All returns must be in their original packaging and contain all items provided with the product, including any manuals, accessories, tools, software or related hardware. You are responsible for any and all shipping charges to return the product to us, including any applicable taxes, fees or customs charges. The product must be received by us before the end of the 30th calendar day following the original purchase shipping date. Returns received after that date will not be eligible for a refund. PowerLogix is not responsible for shipments lost in transit.

Limited Two Year Hardware Warranty. PowerLogix warrants that this product will be free from defects in material and workmanship when delivered to you, and will perform in accordance with PowerLogix's specifications on the date of delivery under normal usage for a period of two years from the date of purchase. PowerLogix makes no warranty or representation with respect to the quality, performance, merchantability, or fitness for a particular purpose of this product. Note: Pismo upgrades have a 1 year warranty.

In no event will PowerLogix be liable for direct, indirect or consequential damages resulting from any defect in the product or manual even if they are advised of the possibility of such damages. In particular, they shall have no liability for any program or data used with the PowerLogix product, including the costs of recovering or reproducing these programs or data. PowerLogix will pay for return shipping to the original purchaser during the first year of the warranty period.

How to Return Merchandise. If this product fails to meet the standards set out in this warranty, PowerLogix will, at its discretion, repair or replace it. You must contact PowerLogix with the following information: your sales invoice number, date and place of purchase, and the description of the problem or failure. PowerLogix will provide you with the following information: an RMA number, information regarding any applicable charges, the address to which the board must be sent. Products MUST be shipped in their original shipping container and packing material.

NO MERCHANDISE WILL BE ACCEPTED BY POWERLOGIX FOR ANY REASON WITHOUT AN ACCURATE RMA CLEARLY DISPLAYED ON THE SHIPPING LABEL OF THE RETURNED MERCHANDISE. LIMITATIONS. THE WARRANTIES AND REMEDIES SET OUT ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER WARRANTY WHETHER EXPRESS, IMPLIED, OR STATUTORY.

No PowerLogix dealer, value-added reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty. The exclusion or limitation of implied warranties or liability for incidental or consequential damages is not permitted in some states. So the above exclusions may not apply to you. These warranties provide you with specific legal rights. There may be other rights that you may have which vary from State to State.